We hope you are all well .
The Chief Dental Officer has now announced that dental practices across England will be allowed to begin the process of reopening for all emergency and routine face to face dental care from Monday 8th June.
Throughout the pandemic, we have been clear that our first priority is the wellbeing of our patients and colleagues and this continues to be the case. As a result, Dental Elegance will be reopening on a limited capacity first to deal with emergencies.
It is likely that some treatments will be available before others as there are different PPE requirements for different treatments. We are working through the detail of this as quickly as possible and will be communicating directly with you soon with more information about when we will be open. In the meantime if you need advice, or if you are in need of urgent dental treatment, you should continue to contact the practice for help and advice .
We are determined to support patients who need care as quickly as possible and will be opening Dental Elegance to provide further treatments as soon as we are safely able to do so. We will keep you fully informed throughout this process.
Dental Elegance team
Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.